Refund Policy

Consumers in the EU and UK may cancel a credit purchase within 14 days for any reason and receive a full refund of the unused portion. You lose this right for credits that have already been consumed by AI runs, because the service was fully performed at your request.

Unused credits are refundable at their original purchase value. Promo discounts and currency conversion applied at purchase are honoured on the refund.

• Failed runs — automatically refunded to your credit balance. No action required.
• Quality complaints — reviewed case-by-case. If we agree the output was defective, we refund the credits used.
• Successful runs — not refundable, since AI compute and third-party model costs have already been paid.

• Email [email protected] from the address on your account.
• Include your order reference and the credits or modules concerned.
• We respond within 5 business days. Approved refunds are returned to the original payment method within 10 business days.

Orders paid by bank transfer are refunded to the account that made the original payment. Please make sure that account is in your name.

If you dispute a charge with your bank instead of contacting us first, your account may be suspended while we investigate. We prefer to resolve issues directly and typically do so within a few days.

We do not refund credits lost to breaches of our Acceptable Use Policy, credits purchased more than 12 months ago, or promotional credits granted at no cost.